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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 6:00 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Sitemail Response time

angreif opened this issue on May 26, 2016 · 10 posts
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angreif ( ) posted Thu, 26 May 2016 at 1:43 PM · edited Mon, 23 December 2024 at 2:38 AM

What is the current expected response time for Sitemails sent to Staff?

KristiS ( ) posted Thu, 26 May 2016 at 2:40 PM

Hello,

I responded to the site mail you sent yesterday afternoon.

I also want to add to the answer I sent you that if your Prime membership expired, you will not see the discounted items however, if you did see items at the discounted clearanced price and no longer see those same items, they probably clearanced out and are no longer in the Marketplace.

Again, thank you so much for being a valued member and Prime member and have a wonderful day :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

angreif ( ) posted Thu, 26 May 2016 at 4:05 PM

I responded back to your sitemail with clarifications.

KristiS ( ) posted Thu, 26 May 2016 at 5:32 PM

Thank you, I will check it and respond as soon as I can.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

angreif ( ) posted Thu, 26 May 2016 at 5:38 PM

Thank you.

angreif ( ) posted Fri, 27 May 2016 at 9:55 AM

Any new yet Kristi?

angreif ( ) posted Tue, 31 May 2016 at 6:06 PM

Any news Kristi?

KristiS ( ) posted Wed, 01 June 2016 at 4:57 PM

I have responded to your site mail as everything is the same.

The discount you are referring to will show up when you add the item to your cart as always 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

angreif ( ) posted Wed, 01 June 2016 at 8:03 PM

Thank You.

KristiS ( ) posted Thu, 02 June 2016 at 10:18 AM

You are very welcome 😃


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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