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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Can not pay my order with paypal

silvia365 opened this issue on Sep 18, 2016 · 5 posts
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silvia365 ( ) posted Sun, 18 September 2016 at 11:26 AM · edited Thu, 19 September 2024 at 5:31 PM

Hello, I have make two orders and can not pay with PayPal. There is always 0,00 Usd.

The order number is

112916439 and 112916433

I hope you can help me, because there are sale items.

Have a nice day, Silvia

KristiS ( ) posted Sun, 18 September 2016 at 12:52 PM

Hello,

Please log into your paypal account and choose the SEND MONEY option.

Send the amount due to payments@renderosity.com .

Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.

Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.

Thank you for shopping at the MarketPlace!

Kind Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

silvia365 ( ) posted Sun, 18 September 2016 at 1:15 PM

Hello,

now I have it pay, thank you for the answer.

greats Silvia

KristiS ( ) posted Sun, 18 September 2016 at 1:47 PM

You are very welcome 😄

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Jotaerre ( ) posted Fri, 21 October 2016 at 6:55 AM

It looks weird, but from a couple of days or maybe more, cannot access directly to Paypal or through marketplaces buttons (any marketplace), but just entered being connected behind a web proxy, otherwise I got DNS errors, I don't know if they are blocking users from certain countries by IP, but taking on account my location, it results really suspicious.

Feel free to call me J.R. all my friends do it.

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