How do you request a refund or store credit for a product that you already purchased? I e-mailed "store@renderosity.com" last week but I have not received a reply.

Try contacting the vendor themselves, give them the order number and they can sometimes reach staff faster.

Thanks for the suggestion. I will give that try.

AshCloud, I never received an email from you.

Can you please try resending it to me directly at kristis@renderosity.com

Thank you

Hi Kristi.

Jenn resolved this for me this afternoon (arranged a store credit).

I noticed that inbound e-mail from some Renderosity e-mail addresses was being flagged as spam by my e-mail provider (Orange), so I guess outbound e-mails to Renderosity addresses may have been 'bounced'. I've updated my personal anti-spam settings. I'm not sure if this problem is restricted to Orange or maybe other e-mail providers as well.

Thank you very much for letting me know.

This should help