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Subject: Can't Open Images From Galleries On Mobile

auntietk opened this issue on Oct 06, 2016 · 9 posts
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auntietk ( ) posted Thu, 06 October 2016 at 7:25 PM · edited Mon, 20 January 2025 at 9:44 AM

On my iphone, browsing RR.

Menu

Galleries

Sections

Photography (or any gallery)

tap an image to open

tap tap tap

crap

image won't open.

same image opens fine from my activity feed.

This has been true for a long time, but since Kristi is back and we're being listened to again, I thought I'd mention it.

Besides ... we're on the road with no laptops this week, and the phone is all i've got!

thanks --

Tara

"If your pictures aren't good enough, you're not close enough."  ...  Robert Capa

Jules53757 ( ) posted Fri, 07 October 2016 at 3:37 AM

You are right, I just checked it with my Samsung and several browsers, no chance.When using the tablet it works well.

Ulli


"Never argue with an idiot. They drag you down to their level and beat you with experience!"

KristiS ( ) posted Fri, 07 October 2016 at 12:24 PM

I will alert the programmer right away.

Thank you for bringing this to our attention.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Fri, 07 October 2016 at 4:34 PM

This seems to be working now but opening very slowly.

Please let me know if it stops completely again.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

auntietk ( ) posted Sat, 15 October 2016 at 7:09 PM

Reunited with my laptop today. :)

I checked just now. Opened the 2D gallery, and tried to open a few recent images.

Nothing.

I didn't see this until today, so I missed the window, I guess. :(

Anyway ... it's stopped completely again.

Tara

"If your pictures aren't good enough, you're not close enough."  ...  Robert Capa

auntietk ( ) posted Sat, 15 October 2016 at 7:10 PM

Sorry ... that sounds like I tried it on my laptop. I just SAW this thread today because I have my laptop again! Tried opening a post from the gallery on the iPhone, and it doesn't work.

T

"If your pictures aren't good enough, you're not close enough."  ...  Robert Capa

Kendra ( ) posted Mon, 17 October 2016 at 4:49 PM

I had that problem last week but it looks like it's back to working now. It does open in a new browser window. Just tried it in Safari and Chrome. Are you still having problems?

...... Kendra

auntietk ( ) posted Wed, 19 October 2016 at 4:27 PM

Yes. I checked just now to be sure. Still doesn't work, at least not in Safari. I can open the gallery, but not individual images.

"If your pictures aren't good enough, you're not close enough."  ...  Robert Capa

chelseawilliams ( ) posted Wed, 19 October 2016 at 7:30 PM · edited Wed, 19 October 2016 at 7:31 PM

Hello,

Just wanted to let you know we're working on this and apologize for the inconvenience.

Our programmer's wife went into labor today but I will push this through to the team again.

Thank you.

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