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Subject: Download Issue

tamlyn opened this issue on Oct 22, 2016 · 6 posts
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tamlyn ( ) posted Sat, 22 October 2016 at 11:06 PM · edited Thu, 25 July 2024 at 7:32 AM

i purchased the following item Night Fever for Genesis 3 Female(s). i received an email saying to click on the link for downloading purchased items. When i did this and opened the download they are so tiny....have i done something wrong? this is only my second purchase on this site.Do I have to wait for another email to download my items?? I have been to My Account and clicked on the zip file links to download my purchase....but when i open them...they are still so small. I've never had this issue before and wondering why this is occurring. Would appreciate some help....

tamlyn...

LPR001 ( ) posted Sat, 22 October 2016 at 11:10 PM

Hi Tamlyn

Does this roughly match your download?

Digital Product File (1): 6.97 MB File (2): 226.54 KB

- Johnny G

"Try animation to get things moving"

lpr001@renderosity.com

tamlyn ( ) posted Sun, 23 October 2016 at 4:44 AM

No, it doesn't look anything like that.....will send what i received to your email....

tamlyn ( ) posted Sun, 23 October 2016 at 4:49 AM

I've sent an email from my private hotmail account....

LPR001 ( ) posted Sun, 23 October 2016 at 5:53 AM

Okay tamlyn received and responded

- Johnny G

"Try animation to get things moving"

lpr001@renderosity.com

tamlyn ( ) posted Sun, 23 October 2016 at 6:08 AM

thanks a million.....I've replied to your email...s

tamlyn

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