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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 11 5:47 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order still pending . . .

Miss B opened this issue on Nov 30, 2016 · 4 posts
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Miss B ( ) posted Wed, 30 November 2016 at 12:25 PM · edited Wed, 11 December 2024 at 8:01 PM

This is the first time I've had a problem in the over 10 years I've been a member here, and have purchased products in this store, but I just tried making a purchase with my credit card, and it kept giving me an error; that I should review my credit card info and try again. After 4 tries, I gave up and decided to use PayPal instead, and it went through, but I can't download my purchase as it says "Downloading Pending", and the PayPal Click Here To Pay button is still there.

Anything that can be done to make my download available, would be greatly appreciated. The order number is #112947356.

Thanks in advance, Miss B

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

KristiS ( ) posted Wed, 30 November 2016 at 12:44 PM

Hello,

I have verified your paypal payment and marked your order as "paid" so your download is available to you now.

Thank you and have a wonderful day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Miss B ( ) posted Wed, 30 November 2016 at 1:39 PM

Thanks Kristi. Just downloaded. 😉

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

KristiS ( ) posted Wed, 30 November 2016 at 2:16 PM

You are very welcome 😺


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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