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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Really bad feeling about this. (Download Pending) - Order #: 112954624 ·

Arcanebits opened this issue on Dec 18, 2016 · 12 posts
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Arcanebits ( ) posted Sun, 18 December 2016 at 11:16 AM · edited Sun, 24 November 2024 at 3:04 AM

Finally I decided to "try" to run away from Daz3d and landed here.

I bought a couple of stuff, The Card Was Charged, the Emails Landed in my inbox, and everything look ok... but NO DOWNLOAD buttom. It says (Download Pending) everywhere in the items.

Please, solve this, I guess not buying here anymore will be the best choice until I get confirmation that this problem is fixed.

Aldo

Arcanebits ( ) posted Sun, 18 December 2016 at 11:17 AM

Order #: 112954624 · Purchased on Dec 18, 2016 AJ Abandoned Place 4 -AppleJack- (Download Pending) 112954624 2016-12-18 N/A Apocalyptica Set 03 - Combat I 3-d-c (Download Pending) 112954624 2016-12-18 N/A Crew Quarters 2260 by 3-D-C 3-d-c (Download Pending) 112954624 2016-12-18 N/A Insane Asylum 2: Furniture and Props 3-d-c (Download Pending) 112954624 2016-12-18 N/A Nice Places - Home Sweet Home by 3-D-C 3-d-c (Download Pending) 112954624 2016-12-18 N/A Seamless Metal - Texture Tiles antje (Download Pending) 112954624 2016-12-18 N/A

Arcanebits ( ) posted Sun, 18 December 2016 at 11:23 AM

Amazing... I can Download the "Gift" I earn with the purchase... but the purchase is not avail....

SpookieLilOne ( ) posted Sun, 18 December 2016 at 2:43 PM

All first time purchases are entered manually in house for both yours and Renderosity's protection. It is currently 2:40 PM Sunday. Someone will be in between 9am and 10am Monday morning so your download should be active at the latest by tomorrow. After your first purchase all purchases will be available immediately.

*~*Jamie*~*

SpookieLilOne's Store 

SpookieLilOne's FreeStuff 

SpookieLilOne's Gallery 

"Life is just a dream on the way to death." ~The Crow: City of Angels

jennblake ( ) posted Sun, 18 December 2016 at 7:12 PM

Got that all set. Someone is always on store support on the weekends. Only days we are GONE is Christmas Day and Thanksgiving Day. 😄 You are all set. Look for your email. And welcome!

Thank you Jamie for helping out.

AnoukLa ( ) posted Fri, 30 December 2016 at 12:50 PM

Hello,

I am having the same problem, someone can explain to me how to dowload my item??, I am in a hurry and really need my purchase

Thank you

AnoukLa ( ) posted Fri, 30 December 2016 at 12:55 PM

Thank you, it is solved

jennblake ( ) posted Fri, 30 December 2016 at 12:56 PM

Hello.

All first-time buyers have to be manually verified before it can be downloaded. This is the ONLY time that needs to be done, and all future purchases will be available immediately.

I have marked your order as ready to download, and I sent you a welcome email. Please look for that.

Welcome to Renderosity! and Happy New Year! 🎆

darkangel7fa ( ) posted Thu, 12 January 2017 at 3:30 PM

Same, waiting for download :) Would be glad if you can verify :)

jennblake ( ) posted Thu, 12 January 2017 at 3:33 PM

You are all set. 😄 Please check your email for a welcome letter. And Welcome to Renderosity!

Knechtruprecht ( ) posted Fri, 13 January 2017 at 4:37 AM

Hey staff,

Please check the order no. 112967814. It is already paid by paypal, but Renderosity Marketplace won't provide no download links. :-(

rm-rechnung-ppal.PNG

Knechtruprecht ( ) posted Fri, 13 January 2017 at 7:52 AM

Hokay, problem solved. The order went through. :-)

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