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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Purchased items ARE NOT SHOWING as I shop

calmday opened this issue on Dec 24, 2016 · 5 posts
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calmday ( ) posted Sat, 24 December 2016 at 6:47 AM · edited Wed, 23 October 2024 at 8:08 AM

also,

cannot contact admin@renderosity.

thank you

jennblake ( ) posted Sat, 24 December 2016 at 8:58 AM

Our Holiday Grab Bag Promotion is going on right now through 11:59 on Sunday, December 25th. During that time we turn off the block to purchase an item multiple times so that buyers can purchase the Grab Bag multiple times. After that time our control will be turned back on and previously purchased items will show as purchased.

Happy Holidays! ⛄

calmday ( ) posted Sat, 24 December 2016 at 1:39 PM

OK thank you

Seliah ( ) posted Mon, 09 January 2017 at 4:38 PM

jennblake posted at 5:36PM Mon, 09 January 2017 - #4293448

Our Holiday Grab Bag Promotion is going on right now through 11:59 on Sunday, December 25th. During that time we turn off the block to purchase an item multiple times so that buyers can purchase the Grab Bag multiple times. After that time our control will be turned back on and previously purchased items will show as purchased.

Happy Holidays! ⛄

Hello, Jenn -- Out of curiosity, has the block been turned back on fully? I noticed that while some items are displaying properly (showing as already purchased), some are not. And I just re-purchased two items this afternoon that were already purchased as a result of this. It's Jan 9th, so I would have figured the block would be turned back on again by now, but yet this still happened today.

Should I just contact admin to have the cost of the two items refunded? I have both order numbers where they were paid for twice...

Thanks.


jennblake ( ) posted Fri, 13 January 2017 at 3:29 PM

Yes, you can send in those order numbers. The system flag IS on, but if items were purchased as part of a bundle, they may not show as previously purchased.

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