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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Received no response to email


edriver ( ) posted Sat, 01 April 2017 at 5:18 AM · edited Fri, 03 January 2025 at 6:05 AM

I sent an email several days ago on March 28 and it is now April 1 and have received no response. The email was about the site's marketplace no longer accepting my paypal account as method of payment when trying to purchase items. My paypal account is the only account I have that I've accumulated expendable cash proceeds from doing artwork on a commissioned basis. There are items in the store I wish to purchase and cannot afford through any other means. So unless this is fixed I'll have no choice but to think that you don't wish to sell me any products in the future.


edriver ( ) posted Sat, 01 April 2017 at 5:33 AM

Well apparently the paypal account acceptability glitch has indeed been fixed. I wouldn't have known this if I hadn't have just tried it. It would have been nice to have received a response email or some kind of notification telling me this was the case. Now I wonder if I've been waiting additional days thinking it was still a problem when I could have been using it already. I suppose that's all water under the bridge. Thanks, anyway, for keeping me as a customer.


JeniferC ( ) posted Sun, 02 April 2017 at 2:44 PM

Sorry, we didn't see an email from you on March 28th, or since. We apologize for any PayPal issues, and we are glad to hear it's resolved now.

Warmest Wishes.

 


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