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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Paypal tab is missing from my order.

angreif opened this issue on Jun 01, 2017 · 12 posts
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angreif ( ) posted Thu, 01 June 2017 at 6:21 AM · edited Mon, 23 December 2024 at 7:37 AM

I would like to complete my order but the paypal button is missing. Please help.

KristiS ( ) posted Thu, 01 June 2017 at 11:25 AM

Hello,

Please log into your paypal account and choose the SEND MONEY option.

Send the amount due to payments@renderosity.com .

Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.

Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.

Thank you for shopping at the MarketPlace!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

angreif ( ) posted Thu, 01 June 2017 at 12:35 PM

All this has been completed however I would like to know if this is going to become the norm or was this an exception.

Miss B ( ) posted Thu, 01 June 2017 at 12:50 PM

I'd like to know this as well, as I've only been using PayPal since last December, and haven't had a problem with my purchases using PayPal since then.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

KristiS ( ) posted Thu, 01 June 2017 at 1:22 PM

This should not be an issue as sometimes you will not see the button depending on what browser you are using.

We apologize for the inconvenience,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

angreif ( ) posted Thu, 01 June 2017 at 1:24 PM

Fair Enough. KEVIN

angreif ( ) posted Thu, 01 June 2017 at 1:37 PM

Thanks Kristi! All Squared away and Renewed Prime for another year.

Miss B ( ) posted Thu, 01 June 2017 at 2:03 PM

Thanks Kristi. I'll have to check both my browsers to see which one I'll be able to use when making PayPal purchases.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

Raindroptheelf ( ) posted Thu, 01 June 2017 at 3:36 PM

Phew , for a moment their I thought NOOOO , cos I only use paypal these days and that would have been a step to far and complicated for me . I use chrome and so far no problem.:)


KristiS ( ) posted Thu, 01 June 2017 at 4:55 PM

You are so very welcome angreif and MissB 😄

raindropthelf - most who use Chrome on our site do not have these problems so if you keep using Chrome, you should be good 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

angreif ( ) posted Thu, 01 June 2017 at 5:16 PM

I was using Chrome so I guess we shall see.

Miss B ( ) posted Thu, 01 June 2017 at 8:47 PM

I mainly use Firefox, and I checked earlier, and the PayPal option is still there.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

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