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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

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Subject: Help with Filter Forge Purchase

Nathrai opened this issue on Sep 29, 2017 · 6 posts
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Nathrai ( ) posted Fri, 29 September 2017 at 5:50 AM · edited Sat, 17 August 2024 at 10:14 PM

Hey there! :)

So, following my usual "shiny toy collecting" urge I purchased Filter Forge yesterday, and wanting to give it a try I just realized: Well, I can't.

It does not come with a download (which is okay since I guess you can download it on the website - though it would have been nice to at least include a link there) or a serial number (which of course is much more of a problem).

Basically, right now all I have is a $80 permalink to the product page sitting in my account... ;)

Are there ANY clues on how to actually get the product I just bought?

Thanks in advance, Ben

PrestonW ( ) posted Fri, 29 September 2017 at 9:26 AM

Hi,

You should have been sent an email with the link and serial number. If you have not received this you may want to check your spam folder. If you still have not seen it then let us know.

Preston

Nathrai ( ) posted Fri, 29 September 2017 at 12:17 PM

I have not yet received the serial number - but if it's supposed to come in a seperate email, I'll just wait until tomorrow. My server has a habit of swallowing emails and regurgitating them a couple of hours later. ;)

Thanks for the reply, Preston - I'll post as soon as the email arrives!

Ben

jennblake ( ) posted Sat, 30 September 2017 at 8:16 PM

Please let us know if you do not receive it. We will contact them for you.

Nathrai ( ) posted Sun, 01 October 2017 at 6:17 AM

Sorry for the late reply, life decided to be a hassle again. ;)

The email arrived a day late (again: most probably because of my own mailserver). Everything is working fine and I've already had the opportunity to play around with my shiny new toy.

Thanks so much for your help!

Ben

jennblake ( ) posted Sun, 01 October 2017 at 12:01 PM

Awesome! Enjoy the program!

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