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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: order #113155159

Samd opened this issue on Mar 20, 2018 · 6 posts
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Samd ( ) posted Tue, 20 March 2018 at 3:56 AM · edited Mon, 25 November 2024 at 7:34 PM

Hello,

Placed an order a dew days ago and due to some net issues did not get an option to pay when i bought the items . I have received a few e-mails asking for payments with a link, to what it says, is were i can pay for the order. But all i can can see is a receipt with no payment options i can see. I have replied to the emails with the link provided to ask for clarification,, but they have not be answered.

So do want to pay and receive the goods, but would like to know the best way how.

Thanks

jennblake ( ) posted Tue, 20 March 2018 at 11:58 AM

Hi.

Invoice is the selected method of payment on this order. We can either delete the order and you can place a new order using the paypal or Credit Card options. OR, if there are items that were on sale or you would not want to change the order, you can login to your paypal account if you have one and use the send money option to payments@renderosity.com, putting the order number in the notes area and then send us the transaction ID to payments@renderosity.com and we can manually mark that order as paid for you. 😄

Samd ( ) posted Tue, 20 March 2018 at 6:12 PM

Will do the send money through paypal option.

Thanks for that. The enail sent was not so clear.

Thanks for the clarification!

jennblake ( ) posted Wed, 21 March 2018 at 9:31 AM

Ok. Just let us know when you do that and your transaction ID. Send it to store@renderosity.com or payments@renderosity.com and we'll get that order marked paid for you. 😄

Samd ( ) posted Mon, 02 April 2018 at 6:35 AM

Hey

Sorry to reopen this, but i still have not revived clearance despite sending confirmation as requested. Pay pal took the money form my account back on 22 March. (Transaction ID 8K6624772D910304E) I still get automated please pay messages. What can i do to sort this out?

PrestonW ( ) posted Mon, 02 April 2018 at 9:47 AM

Hi,
I have verified and marked your order as paid. You can now access your downloads.

Preston

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