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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Missing download

Kalypso opened this issue on Jul 27, 2018 · 6 posts
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Kalypso ( ) posted Fri, 27 July 2018 at 2:10 AM · edited Thu, 09 January 2025 at 9:22 AM
Site Admin

I bought Biscuits_Project Evolution PE Skin Merchant Resource and recently received an email informing of an update. The product shows in my item list as updated but when I try to download it I get a page not found. I would assume since we've been notified of the update that it has gone up or does it take several days to get uploaded to the server? Will we be notified again when it is available or do we just check daily? Thanks.

Miss B ( ) posted Fri, 27 July 2018 at 10:21 AM

Hey Kalypso, I just responded in the post above about this same issue. It seems it was working yesterday afternoon, because I had no problem downloading the update. Now I'm getting a blank page with this strange message at the top:

NoSuchKeyThe specified key does not exist.products/product_124832/product_file_225978.zip0C7F9645101AD023CTYQ/ihkVsh7J1TwTnOwJRqquYf+3TloZyU+EzXSyF/+iOEFeaqFIhe58kwyKlXvzS/prV9a+DY=

Not sure what's happened since yesterday afternoon.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

jennblake ( ) posted Fri, 27 July 2018 at 10:47 AM

We are currently fixing this. I am very sorry for the trouble. Download it again in about 10 minutes. 😄

Kalypso ( ) posted Fri, 27 July 2018 at 12:51 PM
Site Admin

Got it, thanks!

jennblake ( ) posted Fri, 27 July 2018 at 12:56 PM

Have a good weekend. 😄

Miss B ( ) posted Fri, 27 July 2018 at 3:29 PM

Thanks, again, Jenn. 😄

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

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