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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)

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Subject: Used paypal to make purchase, status says "unpaid"

davo opened this issue on Sep 29, 2018 · 4 posts
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davo ( ) posted Sat, 29 September 2018 at 10:15 AM · edited Mon, 03 February 2025 at 10:52 PM

Hi, I used paypal to make a purchase (always use this method) and this time my status says "unpaid, unshipped, download pending". I'm not sure what happened here, I don't see a transaction in my paypal account either. I'm pretty sure I used paypal, don't know if this is a glitch. Order#: 113238955. Any help appreciated. Thanks.

jennblake ( ) posted Sat, 29 September 2018 at 1:09 PM

Hi.

The order is marked as invoice so you were unable to make a payment. You can either login to your paypal account if you have one and send the amount of the order by the send money option to payments@renderosity.com and then let me know your Transaction ID number and I will manually mark it paid for you. OR I can delete it so that you can order those items again. Just let me know what you prefer to do. 😄

davo ( ) posted Sat, 29 September 2018 at 3:41 PM

Hi, Thank you for getting back to me so soon. Can you please just delete the purchase, I'll try it again and see if it goes through properly :-) Thanks, Davo

jennblake ( ) posted Sat, 29 September 2018 at 10:12 PM

Will do that now. :smmile:

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