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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Question about products being updated for iray

sapat opened this issue on Oct 03, 2018 · 4 posts
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sapat ( ) posted Wed, 03 October 2018 at 5:13 PM · edited Sat, 23 November 2024 at 8:47 PM

I bought several products from CWRW that are 3dl only. She has updated all those files at HW for Iray, but hasn't done it for those of use who bought them here. I've asked over there about when the products will be UD here and was only told she was busy and they aren't sure. If they were UD there, then it seems all that needs to be done is change the readme info and license and upload them here as updates. Is there any way to contact her and ask since they were bought here? Will you guys contact her?

jennblake ( ) posted Fri, 05 October 2018 at 10:00 AM

I will ask them. 😄

jennblake ( ) posted Fri, 05 October 2018 at 2:07 PM

Those files are now on the products, they have been marked as updated and I will ask the vendor to send out a notice to all buyers. 😄 Enjoy the update!

sapat ( ) posted Sat, 06 October 2018 at 6:46 PM

Yay!! Thanks Jenn. I just got 2 emails today saying the free updates are ready.

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