Sat, Nov 16, 7:54 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 15 12:48 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Rewards Not working?

iliamidnight opened this issue on Dec 10, 2018 · 18 posts
Back to Forum Print
iliamidnight ( ) posted Mon, 10 December 2018 at 8:34 AM · edited Sat, 16 November 2024 at 7:50 PM

I made a purchase on the 9th for $24.22 but my reward points aren't showing but I have an admin credit point thingy on the 6th. Is something going on with the reward points?

PrestonW ( ) posted Mon, 10 December 2018 at 11:30 AM

I will have our programmers look into this and see what's going on.

iliamidnight ( ) posted Mon, 10 December 2018 at 3:00 PM

Thank you PrestonW

angreif ( ) posted Thu, 13 December 2018 at 6:45 AM

I am thinking my problem is related. Points are avalable but will not let me spend them.

Kalypso ( ) posted Thu, 13 December 2018 at 8:39 AM
Site Admin

I have the same problem. My last order was on Dec 8 and I have a Dec 6 "Admin issued award or adjustment " message. In my pending points I have 49 points dated Dec 12, on which date I never made an order so I assume it's the Dec 8 purchase. However, the points are just sitting there in pending for some reason. I'm going to go ahead and place an order shortly because it's something that will not be on sale in a day so I hope I'll get those points eventually.

bikdingle ( ) posted Thu, 13 December 2018 at 9:02 AM

My reward points from a purchase on Dec 11 have not become active yet (Dec 13)

angreif ( ) posted Thu, 13 December 2018 at 3:38 PM

My problem has been rectified. Might check your accounts.

bikdingle ( ) posted Thu, 13 December 2018 at 8:08 PM

rathbaster posted at 8:08PM Thu, 13 December 2018 - #4341699

My reward points from a purchase on Dec 11 have not become active yet (Dec 13)

My problem appears to be fixed.

zuppifix ( ) posted Fri, 14 December 2018 at 6:32 AM · edited Fri, 14 December 2018 at 6:34 AM

not getting my spending (on-hold for 24-hours rewards) moved over to the rewards column (where I can use them) although its been two days now (48, instead of the required 24-hour wait time ... please, please fix the rewards function problems

CharlieJudge ( ) posted Fri, 14 December 2018 at 8:50 AM · edited Fri, 14 December 2018 at 8:51 AM

Same here. My rewards points are still sitting in pending even though some of them are from an order on 12 Dec.

Miss B ( ) posted Fri, 14 December 2018 at 10:38 AM

I just checked, and I'm having the same problem with points from a purchase on December 12th.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

PrestonW ( ) posted Fri, 14 December 2018 at 12:15 PM

I know I'm a broken record... the programmer is still working on these issues. Sorry for the inconvenience

zuppifix ( ) posted Fri, 14 December 2018 at 12:51 PM

thanks ... problem taken care of

Miss B ( ) posted Fri, 14 December 2018 at 6:03 PM

PrestonW posted at 7:02PM Fri, 14 December 2018 - #4341796

I know I'm a broken record... the programmer is still working on these issues. Sorry for the inconvenience

Thank you Preston, I just got home a little while ago, and now my Rewards are no longer pending. 🙂

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

PrestonW ( ) posted Fri, 14 December 2018 at 11:05 PM

Good to hear 😀 Again sorry for all the troubles!

taoz ( ) posted Mon, 17 December 2018 at 9:22 PM · edited Mon, 17 December 2018 at 9:22 PM

I'm confused - made one purchase today but rewards says two pending for Dec 17 - is that some old ones still pending? Been a while since I last checked.

PrestonW ( ) posted Tue, 18 December 2018 at 11:15 AM

You receive double points for this month 😃

taoz ( ) posted Thu, 20 December 2018 at 1:58 PM

PrestonW posted at 8:58PM Thu, 20 December 2018 - #4342089

You receive double points for this month 😃

Oh, great. Thanks! :)

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.