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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 12:52 am)

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Subject: Nirvy BOGO product not received

JRH opened this issue on Jan 25, 2019 · 3 posts
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JRH ( ) posted Fri, 25 January 2019 at 3:54 PM · edited Mon, 09 December 2024 at 10:47 PM

Hello!

Last Wednesday 23 buy dforce FurWear Sporty Chic Outfit G3G8 (SKU 135184). As part of the BOGO promotion I should receive free dforce Sporty Chic The Shrug G3G8 (SKU 135185) in the gifts section of my account. To date nothing appears there. Could you help me please?

This is the information of my purchase:

My Rendo user name: JRH
Order#: 113292302
Date: Jan 23, 2019
Product: dforce FurWear Sporty Chic Outfit G3G8 (SKU 135184)
Purchased via PayPal (with confirmation of payment received from Renderosity)

Thank you in advance for your help.

PrestonW ( ) posted Fri, 25 January 2019 at 5:31 PM

Hi,
I am sorry you did not receive the free product. I have gifted you "dforce Sporty Chic The Shrug G3G8" manually. You can now find this under your 'Gifts' tab on your Accounts page.

JRH ( ) posted Fri, 25 January 2019 at 7:32 PM

No problem at all Preston. Thank you very much. Regards.

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