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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 20 6:50 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: rewards credit

sandwood12 opened this issue on Apr 25, 2019 · 2 posts
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sandwood12 ( ) posted Thu, 25 April 2019 at 6:11 AM · edited Tue, 21 January 2025 at 11:42 PM

Before I used credit in my order I built up in my rewards I have more than $20 credit unused I used $10 and I used April discount with order. I placed the order, when went to down load the order I did not notice the order was rejected because some thing wrong on my credit card. So I reenter the order I lost my $10 credit from my rewards because renderosity think it is a second order. So the renderosity staff saying I have ownly have $10 in credit in my rewards when I placed the order please help me to get back the missing $10 credit form my rewards

jennblake ( ) posted Thu, 25 April 2019 at 8:05 AM · edited Thu, 25 April 2019 at 8:05 AM

If the order did not complete the Gift Certificate is still in your account HERE 😄

under Account/Gift Certs

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