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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Errors during application on mats?

gypsyangel opened this issue on May 09, 2019 · 4 posts
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gypsyangel ( ) posted Thu, 09 May 2019 at 1:52 PM · edited Fri, 22 November 2024 at 11:25 AM

I just purchased Esmerelda Expanse, and on each item I load, I get an error.

The mats do load, but the errors are a tad annoying. If you tell me how to fix it, I will. I just don't have the time to run down the solution. I'm working. 😁

THANKS!

Laura

Untitled-2.jpg


jennblake ( ) posted Thu, 09 May 2019 at 2:07 PM

The expanse is an add-on for the base product HERE and I just checked and the file that you are getting a call for is in the base product. Be sure you install the G3 base file. 😄

gypsyangel ( ) posted Thu, 09 May 2019 at 2:50 PM

OK...all I did was install the G8 files...so my bad, I guess. Thanks!

Laura


jennblake ( ) posted Thu, 09 May 2019 at 3:47 PM

Welcome 😄

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