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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Download pending ?

midnight_stories opened this issue on May 23, 2019 ยท 6 posts
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midnight_stories ( ) posted Thu, 23 May 2019 at 12:13 AM ยท edited Sun, 24 November 2024 at 3:25 AM

Order#: 113345438 Order #: 113345443 on these orders I have a download pending next to them could someone fix it up thanks And yes the paypal receipts can be provided if needed ! Cheers!

nathk ( ) posted Thu, 23 May 2019 at 3:56 AM

I'm getting the same (order 113345512) - paypal shows it has been paid, but download remains pending.

nathk ( ) posted Thu, 23 May 2019 at 4:12 AM

And the download link came through, so problem solved

nathk posted at 11:11AM Thu, 23 May 2019 - #4352145

I'm getting the same (order 113345512) - paypal shows it has been paid, but download remains pending.

midnight_stories ( ) posted Thu, 23 May 2019 at 4:21 AM

Nope mine is still Pending, so no change !

midnight_stories ( ) posted Thu, 23 May 2019 at 4:30 AM

Thanks guys it's all working now !

jennblake ( ) posted Thu, 23 May 2019 at 9:40 AM

Paypal was having systems issues overnight. Sorry you had to wait!

IN-PROGRESS: Impact to multiple products Impacted Products/APIs: Express Checkout APIs, Payments, Payflow APIs, Payments Pro and Express Checkout Incident Start Time: May 23, 04:36 UTC Update 1: Our technical teams are continuing to work towards resolving the issue. We will provide an update as soon as the issue is resolved.

May 23, 05:54 UTC Initial Notification: We are experiencing an issue which may be affecting multiple products on the Production environment. Merchants may be encountering an elevated number of the following errors:

  • 10001 Internal Error for SOAP and NVP API calls.
  • HTTP 500 error for REST API calls

PayPal users may be experiencing "Sorry - your last action could not be completed" errors accessing the PayPal website (www.paypal.com) or when making a payment.

Our technical teams are actively working towards resolving the issue.

May 23, 05:10 UTC

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