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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 12:52 am)

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Subject: So sloooooow

AdamTLS opened this issue on Apr 05, 2019 · 8 posts
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AdamTLS ( ) posted Fri, 05 April 2019 at 9:46 AM · edited Fri, 03 January 2025 at 4:52 AM

Everything is still incredibly slow at Rendo. Nothing else on the internet seems to be having problems, but today I can't even checkout at Rendo because it times out.

It took 18 seconds for the new thread form to appear and in the gif I made it takes about 12 seconds for the website to even appear. Yes, spoiled, but this is getting silly.

Is this even on anybody's radar?

I can't do basic network troubleshooting because they've clearly got ping blocked, but pinging amazon.com (Rendo is hosted on an AWS cluster) gives me a 10-12ms response times, pinging www.google.com and/or 8.8.8.8 gives me 24-25 ms... Pinging that other marketplace is at 12ms...

2019-04-05_09-43-13.gif

AdamTLS ( ) posted Fri, 05 April 2019 at 9:49 AM

Boo, it changes the gif to a static image. Oh well. Here it is on my personal website.

PrestonW ( ) posted Fri, 05 April 2019 at 9:56 AM

I will let our Programmer know

AdamTLS ( ) posted Fri, 05 April 2019 at 10:09 AM

Thanks,There is a lot of great content here, just frustrating to get to at the moment. :)

AineC ( ) posted Mon, 08 April 2019 at 1:26 PM · edited Mon, 08 April 2019 at 1:28 PM

For the last month at least the site's responsiveness has been atrocious. Today, on average, from the time I click on a link until the time the page finally responds is 25 seconds or more. Once it does finally respond the page loads rapidly so the issue is on the DB end, not choked bandwidth. It makes trying to shop an exercise in frustration.

EDIT: just posting this comment took 47 seconds from the time I submitted it until the page finally accepted it and updated.

AdamTLS ( ) posted Thu, 25 April 2019 at 8:43 AM

I see nothing is being done about this... 48 seconds to open the forms and get to this thread from the homepage.

C'mon guys, this is silly. 20 days since I posted the original thread...

:/

Daventaki ( ) posted Sun, 02 June 2019 at 4:50 AM

I don't know about previous posters but I am still having issues with this. Site is super slow, made two purchases today almost just gave up because it takes so long to load. No other site's have issues. I have fiber optic internet service also.....

AdamTLS ( ) posted Fri, 21 June 2019 at 7:57 AM

Today it appears to be back to normal. SOOOOO much better.

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