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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 08 2:14 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Prime mebership issue

Bad-Wolf opened this issue on Nov 09, 2019 · 5 posts
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Bad-Wolf ( ) posted Sat, 09 November 2019 at 11:52 PM · edited Sat, 08 February 2025 at 10:58 AM

I am a prime member but I am not receiving the prime discount on products labeled as prime.

-renapd- ( ) posted Sun, 10 November 2019 at 12:04 AM
Site Admin

Any chance your subscription expired and you didn't notice?

An easy and fast way to check that out is to try and get into the PRIME members forum. If you can't then the account has expired.

If it's another problem I'm sure that it will be taken care of as soon as the weekend is over! :)

Rena



[[MyGallery] [MyStore]
"Collect moments, not things."

-renapd- ( ) posted Sun, 10 November 2019 at 1:51 AM
Site Admin

Go to your account and at the top menu you will notice at the end Prime.. if you click on it you will see full info of your Prime Membership Status including expiration date.



[[MyGallery] [MyStore]
"Collect moments, not things."

jennblake ( ) posted Sun, 10 November 2019 at 7:25 AM

Your membership expired on July 19th of this year. 😄

Bad-Wolf ( ) posted Thu, 14 November 2019 at 5:02 AM

O.K. Thank you all, looks I will have to renew. I appreciate the assistance.

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