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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

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Subject: Merge Request

carlos17 opened this issue on Dec 17, 2019 · 6 posts
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carlos17 ( ) posted Tue, 17 December 2019 at 9:28 PM · edited Sat, 21 September 2024 at 12:50 AM

Could I have my gift certificates merged? Thanks!

Brittany ( ) posted Wed, 18 December 2019 at 9:35 AM

Done :)

carlos17 ( ) posted Wed, 18 December 2019 at 12:39 PM

Thanks . . . but in the process my Rewards certificate of $5.05 seems to have disappeared. It was purchased on 5 Dec, so I don't think it should have expired by today. And it was not mistakenly rolled into the other gift certificates as the merged total does not include it. Could you please relook the merge and see what may have happened to the remainder of that Rewards cert?

Thanks.

Brittany ( ) posted Wed, 18 December 2019 at 2:01 PM

I merged all the gift certificates. The December 5th gift certificate was included with the other gift certificates. There was one gift certificate with $0.25 on it that expire next month and I should not have included it but i did.

carlos17 ( ) posted Wed, 18 December 2019 at 6:48 PM

Thanks for your response, but I respectfully disagree with it. I had 5 gift certificates totaling $9.80 cents, which were indeed merged as you said - and thank you for that. But in addition to those there was also a Rewards certificate (only 13 days old) which has disappeared since I started this thread last night. I have been told previously on this forum that Rewards certificates cannot be merged with gift certificates, and I'm pretty sure they don't expire in 13 days, do they?

So I'm back to asking what happened to the Rewards certificate? I appreciate your assistance.

Brittany ( ) posted Thu, 19 December 2019 at 10:10 AM

Please check your email.

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