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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Dual payment for order

Ian Porter opened this issue on May 30, 2020 · 3 posts
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Ian Porter ( ) posted Sat, 30 May 2020 at 11:08 AM · edited Tue, 19 November 2024 at 2:08 AM

Hi,

I have been checking my Paypal payments and realised that the payment for order number 113488716 went through twice.

Order#: 113488716

Date: Apr 18, 2020

The first Paypal transaction ID is 6L216941SB516982A The second Paypal transaction ID is 87M84380X1102021F

If I recall correctly the browser stopped responding on the first transaction so it appeared not to have gone through but the second time it did. It now seems that both payments went through.

I realise this is a while ago, but it only just came to light. Normally, once payment has gone through the cart is empty, so something strange happened.

Please advise Ian

jennblake ( ) posted Sat, 30 May 2020 at 3:55 PM

Hi.

I have verified the double payment and refunded the second one for you. 😄

Have a great weekend!

Jenn

Ian Porter ( ) posted Sat, 30 May 2020 at 6:31 PM

Thanks Jenn, you have a great weekend too.

Ian

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