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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 05 10:48 pm)

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Subject: billed twice

dim357 opened this issue on Aug 10, 2020 · 6 posts

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dim357 ( ) posted Mon, 10 August 2020 at 1:25 AM · edited Sun, 22 September 2024 at 5:03 AM

According to my credit card, I was billed twice for this order. Please issue the refund in the form of a store credit. thank you

Brittany ( ) posted Mon, 10 August 2020 at 9:57 AM

Our system shows you only paid for it once. The second charge is a HOLD on your card and will fall off in 3 - 7 business days.

dim357 ( ) posted Thu, 20 August 2020 at 1:07 AM

It's been 8 business days and the charge is still there. They are saying that currently you have a claim against it.

Brittany ( ) posted Thu, 20 August 2020 at 9:31 AM

What is the order number? I can make sure we are looking at the same order.

dim357 ( ) posted Thu, 20 August 2020 at 5:25 PM

See the attached image in my first post. That’s the only information that they will give me.

Brittany ( ) posted Fri, 21 August 2020 at 9:47 AM

Your order number is 113536640. You were only charged once for $30.71. Please check with your bank again.