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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Payment Request

shadavar opened this issue on Sep 17, 2020 · 9 posts
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shadavar ( ) posted Thu, 17 September 2020 at 8:07 AM · edited Thu, 23 January 2025 at 7:32 AM

Hi there

I haven't used Renderosity for many years now and see that there are some funds still in my account. Can I please request payment, even thought it's below the normal minimum, as I just don't see myself returning to the Marketplace anytime soon?

Thanks in advance. Guthrie Ward

jennblake ( ) posted Thu, 17 September 2020 at 8:10 AM

Hello.

I set your status to CLOSED so that the system will kick out your payment when those are done tomorrow. please be sure your payment information is correct. Send an email to payments@renderosity.com with the correct payment method and information to use please.

shadavar ( ) posted Thu, 17 September 2020 at 1:47 PM

Thank you. I haven't changed anything since I started years ago, but I can't seem to find where my payment information is?

jennblake ( ) posted Thu, 17 September 2020 at 1:50 PM

If it hasn't changed...then we can just use the one on file. 😄 thanks for letting me know.

shadavar ( ) posted Thu, 17 September 2020 at 1:55 PM

I sent an email to the address provided.

shadavar ( ) posted Mon, 28 September 2020 at 9:58 AM

Hi there.

I haven't heard anything back regarding my marketplace account being closed or any payments received as yet, just want to confirm that everything is OK?

Thanks

jennblake ( ) posted Mon, 28 September 2020 at 10:13 AM

We did set the account as we explained. The payment will be processed on our next payment cycle at the first of October. 😄

If you have any other questions about vendor payments, please send an email to payments@renderosity.com to ensure we can discuss details. We don't want to put personal information in the forums. 😄

shadavar ( ) posted Fri, 02 October 2020 at 3:11 AM

OK well it's now the 2nd of October and still nothing, despite sending an email to payments@renderosity.com as requested. What must I do now?

jennblake ( ) posted Fri, 02 October 2020 at 9:15 AM

We are in the process of doing payments today. Payments are done between the 2nd and 7th of each beginning of month.

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