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Subject: Notification problem

Mec4D opened this issue on Nov 05, 2020 · 20 posts

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Mec4D ( ) posted Thu, 05 November 2020 at 1:37 PM · edited Sat, 09 November 2024 at 11:28 AM

Hi, I tried everything but not getting any notifications from the whole community , not from forums, not for messages, or newsletters ,everything is checked in, what I am missing Thanks Cath

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"Surrender to what it is - Let go of what was - Have faith in what will be "

CHMedia ( ) posted Thu, 05 November 2020 at 1:46 PM

Is the email address on your account correct?

Mec4D ( ) posted Thu, 05 November 2020 at 3:43 PM

Yes the administrator changed it for me 2 days ago personally , but still no notifications

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"Surrender to what it is - Let go of what was - Have faith in what will be "

CHMedia ( ) posted Thu, 05 November 2020 at 4:17 PM

Did you receive emails from us in the past? You may need to whitelist our address.

Mec4D ( ) posted Thu, 05 November 2020 at 7:29 PM

yes since 1999 , I have new e-mail and communicate with renderosity admin so it is not blacklisted I have full control over my e-mail server, it must be on your side 100%

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"Surrender to what it is - Let go of what was - Have faith in what will be "

Mec4D ( ) posted Thu, 05 November 2020 at 7:37 PM

I stopped receiving notifications since July 2020, but I was thinking due to my old e-mail , not the case , I could not reset my password, or change my own e-mail since the link was never sent to the new e-mail, manual changes by the admin did not worked , please check my account , if my old e-mail did not worked before , my account could be be set off to prevent bounce from the mail server . It is only one explanation

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"Surrender to what it is - Let go of what was - Have faith in what will be "

CHMedia ( ) posted Fri, 06 November 2020 at 10:45 AM

I have forwarded this to our dev team. I will let you know if I find out any more information,

Mec4D ( ) posted Fri, 06 November 2020 at 11:02 AM

Thank you

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"Surrender to what it is - Let go of what was - Have faith in what will be "

Mec4D ( ) posted Tue, 10 November 2020 at 6:16 PM

Any news? my notifications still not working .. it is hard for me to use the forum, need to bookmark everything thanks

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"Surrender to what it is - Let go of what was - Have faith in what will be "

SamTherapy ( ) posted Wed, 11 November 2020 at 11:51 AM

The site is being flakey at the moment and stuff is being done to fix it. Notifications haven't worked properly for a while, either. Maybe it's one of the things they're working on

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Mec4D ( ) posted Wed, 11 November 2020 at 2:57 PM

Thanks @SamTherapy the last notification I got was in 2015 , 5 years ago .. they still working on you say ? ok lol

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"Surrender to what it is - Let go of what was - Have faith in what will be "

Mec4D ( ) posted Sat, 14 November 2020 at 3:24 PM

Today is day number 9 , and still no answer from anybody , not here not admin the internal notifications working , but the most I am looking for are from the forum itself , why not adding it to the internal notifications if there is problem , would be easy also no newsletter or anything .. that is a killer for a community

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"Surrender to what it is - Let go of what was - Have faith in what will be "

MarkCM ( ) posted Sun, 15 November 2020 at 5:46 PM

I don't think the notifications are a global problem. I've been getting promotional/notification emails pretty steadily, including some today.

Mec4D ( ) posted Sat, 21 November 2020 at 7:57 AM

I got first notification today from the Gallery , something moved ! I wonder if forum notifications works as well , hit me back with a reply @MarkCM

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"Surrender to what it is - Let go of what was - Have faith in what will be "

MarkCM ( ) posted Sun, 22 November 2020 at 4:12 PM

Yeah, forum notifications don't seem to be happening a lot. What's more, I got a confirmation this afternoon for a purchase I made the day before yesterday.