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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Can't post review

ir opened this issue on Nov 10, 2020 · 9 posts
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ir ( ) posted Tue, 10 November 2020 at 11:23 AM · edited Mon, 23 December 2024 at 8:01 AM

I wrote up a review for a product I just purchased, and entered it into the review box, but it won't post. The little spinny thing goes for a second or two, but the screen doesn't change. I tried refreshing the page, but the review isn't there.

Is something broken?

ir ( ) posted Tue, 10 November 2020 at 11:23 AM

Also, the Contact Us link at the bottom of Rosity pages doesn't work.

jennblake ( ) posted Tue, 10 November 2020 at 11:38 AM

Hi.

We are currently working on both of these issues. 😄 I will let you know when they are working as expected.

ir ( ) posted Wed, 11 November 2020 at 9:55 AM

Thanks!

angreif ( ) posted Thu, 12 November 2020 at 8:35 AM

I find myself in this same situation. Please include me on a message list for when this is solved. ANGREIF

jennblake ( ) posted Thu, 12 November 2020 at 10:50 AM

Will do! we are hopeful this will be fixed today. 😄

jennblake ( ) posted Thu, 12 November 2020 at 6:31 PM

This issue has been corrected. if you are using a chrome browser, like I was, you may have to hit Control/Shift/R to clear your cache for the review to post.

If you have any more issues with this please let me know. and sorry for the wait!

imagemaker ( ) posted Sun, 15 November 2020 at 6:29 PM

Hi Jenn, most of the issues for me seem to have been resolved, the only one is the - favs views, likes counter - the counters on gallery images when opened work. I did have one question. once everything is corrected etc will the overall gallery counters be restored or will they start over at zero? Sincere thanks to The Admins and Staff for all their work !!

jennblake ( ) posted Mon, 16 November 2020 at 9:33 AM

Hi.

those will be restored once that is all corrected. 😄

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