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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)

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To reach our Marketplace staff, please open a support ticket at
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Subject: download reset request

TeamSchmidt opened this issue on Dec 05, 2020 · 4 posts
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TeamSchmidt ( ) posted Sat, 05 December 2020 at 8:37 AM · edited Thu, 22 August 2024 at 1:26 AM

Can I please get a reset on my downloads?

jennblake ( ) posted Sun, 06 December 2020 at 12:30 PM

All done. 😄

TeamSchmidt ( ) posted Wed, 09 December 2020 at 1:21 AM

Thank you! Now if I can just get PP 11 to work, or Poser 12 for that matter. Both give me an error message that reads as follows " unable to connect to licensing ser, you must be connected to the internet to use Poser" I have tried uninstalling, reinstalling, re-downloading and fresh install, nothing has worked. I am including a screenshot of the messageScreenshot 2020-12-09 012030.png

jennblake ( ) posted Sat, 12 December 2020 at 11:05 AM

Is the machine that you are using for Poser have an active internet connection?

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