I'm obviously already logged in, as you can see, and I can browse my account and purchase history, download stuff I bought, and all that.

But when I tried a minute ago to put something in my wishlist, I got a pop-up window asking me to re-enter my password. And when I clicked on a small "login" link on that pop-up window, there was much JavaScript meditation, and I eventually landed on the front page. Really reassuring!... That's definitely phishing tactics: Inject somewhere a window where unsuspecting customers are induced to (needlessly) re-enter (and thus give you) their account password.

Please check that.

Hi.

We have been experiencing login issues on the site. This is not due to hacking or any mid-conduct. It has been an issue with some work we are doing behind the scenes on the site.

I don't understand this "much JavaScript mediation" in your post. can you please explain further. If you can send me a screenshot of any error you receive to jennblake@renderosity.com please? So I can review and investigate that? And also let me know what browser you are using the the version of it...I was able to add items to my wishlist from the store, from my cart to wishlist and all other normal activities. So if you could send me a screenshot of this happening for you it would be of great help.

Thank you.

jennblake posted at 8:31AM Mon, 14 December 2020 - #4407366

I don't understand this "much JavaScript mediation" in your post. can you please explain further.

No problem. But first of all, something similar happened today: When I came to the store (using a bookmark of the "What's new" page) I noticed I was (seemingly) not logged in anymore (unlike yesterday). I assumed you had tested my account and reset the session, so I dutifully clicked on the "Login" link on top left of the page. Result, the same "JavaScript meditation", and then I landed once again on the store homepage, already logged in. No need to enter any credentials.

It seems the store gets confused about your status, and it is not just a simple binary logged/unlogged thing, there is apparently also the "logged in but not really" "Schrödinger cat" status I've experienced yesterday. According to the little indicator on top left, yesterday I was already logged in, yet the store wanted me to enter my password again (it knew my login though, just wanted the password, which was suspicious).

In both cases, what seemingly fixed this, was clicking on a "Login" link. I don't know what this link points to, but clicking it while in "session limbo" results in what I called "JavaScript meditation", that is, it starts loading a page, but is interrupted by a 20+ seconds timeout where nothing visible happens. After waiting those 20-30 seconds, loading resumes and you get dumped at the store homepage, this time really logged in, no questions asked. While this happens there is no message, just the waiting (I guess either for some dead connection to time-out, or for the session engine to solve the wave collapse function...). I'm using Firefox (latest, v.83) on Linux.

I want to stress the fact that the rest of the site is quite snappy, so that 20-30 seconds timeout when you click that "login" link is clearly due to the session management problems. It always ended up (for me, so far) restoring the session to full validity, without me having to do anything, and everything is fine for a while (a day apparently) before degrading again to some variant of the "Schrödinger cat" status.

In case you're still interested, today I was again greeted with the "Join"/"Login" option, but clicking on "login" threw me immediately to the front page, logged in, without any wait. Seems there is no timeout anymore, so someone fixed something...

They are working on it every day.

jennblake posted at 8:53AM Thu, 17 December 2020 - #4407624

They are working on it every day.

Any ETA Jenn? This is really getting frustrating, especially as a vendor, when uploading, and getting all info, images, keywords etc into the forms, only to get bumped out to log in again. OUCH!

And for me, this happens several times a day. Yesterday I tried to keep count throughout the entire day, but stopped counting after 5 log in sessions, for that day. :sad:

~W

No I don't have a exact time frame. I am also hoping it is soon. I will tell them about your issues.

Thanks for the update Jenn, even if it's not good news. lol! Hope it gets sorted soon.

~Wolfie~