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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Pending !

Valentin3D opened this issue on Jan 24, 2021 · 3 posts
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Valentin3D ( ) posted Sun, 24 January 2021 at 12:14 PM · edited Tue, 26 November 2024 at 8:07 PM

Hello, I bought Summer Outfit For Victoria 8 this morning but 6 hours later my status is still 'Pending' while paypal is telling me that the payment has been made. Can you help me ? Thank you Order#: 113609938 Date: Jan 24, 2021

jennblake ( ) posted Sun, 24 January 2021 at 12:18 PM

Hello.

I have verified your payment and marked the order as paid. There seems to be a delay in those payment notifications to our system today from paypal. Sorry for the wait. 😄

Valentin3D ( ) posted Sun, 24 January 2021 at 12:24 PM

Thank you very much

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