Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problems with download

fizzysparkle opened this issue on Jun 14, 2021 · 3 posts

Back to Forum Print

fizzysparkle ( ) posted Mon, 14 June 2021 at 7:39 AM · edited Thu, 31 October 2024 at 4:45 PM

Just tried to download one of my older products as I'm updating my content folders. However, I keep getting this error:

"This XML file does not appear to have any style information associated with it. The document tree is shown below"

Please can someone help Thank you ?

ShaniaB ( ) posted Mon, 14 June 2021 at 9:58 AM

Hi Fizzy!

Can you sitemail direct message me a screenshot of the XML error you're getting?

Also, what is the name of your product?

Be sure to open your browser window fully so that it fills the screen, and include your entire screen in the screenshot.

Looking forward to helping you resolve this issue :-)

Regards,

ShaniaB - Marketplace Assistant

jennblake ( ) posted Tue, 15 June 2021 at 11:44 AM

If you can just tell us the name, ID or give us a direct link to the product in question..we can fix this for you!