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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

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Subject: Please Consolidate Gift Certificates

Giana opened this issue on Aug 21, 2021 · 25 posts
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Giana ( ) posted Sat, 21 August 2021 at 7:00 PM · edited Wed, 20 November 2024 at 6:18 AM

Thank you for your time & attention.

sakrilas ( ) posted Sun, 22 August 2021 at 3:16 PM

I agree with Giana.

Please let us combine multiple gift certificates. It's frustrating to see a bit of left over credit spread around different gift cards.

Other assets stores immediately convert claimed Gift Certificates into Store Credits. Please consider doing the same, it provides a much better customer experience.

Giana ( ) posted Sun, 22 August 2021 at 4:06 PM

The staff here will consolidate certificates for you, but you do need to request it - just for future reference...

All you need to do is pop in here and make a request :)

sakrilas ( ) posted Sun, 22 August 2021 at 4:14 PM

Oooh! Nice! That's great to know! Do I need to make a new thread? Or can I just ask here?

If any Renderosity mod is reading this comment, please consolidate my Gift Certificates <3

jennblake ( ) posted Mon, 23 August 2021 at 9:44 AM

Done and done for both of you. 😄

Giana ( ) posted Mon, 23 August 2021 at 12:11 PM

Many thanks, Jenn...

Hope all is well w. you :)

jennblake ( ) posted Mon, 23 August 2021 at 1:31 PM

I am doing well. Especially now that a certain someone we both adore is back with us!! I hope you are doing well. 😄

sakrilas ( ) posted Tue, 24 August 2021 at 12:01 AM

That was very quick, thanks Jenn!

Revdark ( ) posted Fri, 22 October 2021 at 2:44 PM

I have multiple gift certs on my account - can you please consolidate them, as I have a full cart and am eager to hit the button.

LadyCarfax ( ) posted Sun, 10 July 2022 at 3:58 AM

Hi, I get 2 gift certificates, one of 10 and one of 5.

Could you, please, combine them ?

Thank You very much,

Helene

LadyCarfax ( ) posted Mon, 11 July 2022 at 5:47 AM

Problem resolved. Thanks !

rj3504 ( ) posted Thu, 13 April 2023 at 10:29 AM

Hello, can I get  two gift cardsconsolidated please

ShaniaB ( ) posted Thu, 13 April 2023 at 2:17 PM

rj3504 posted at 10:29 AM Thu, 13 April 2023 - #4462026

Hello, can I get  two gift cardsconsolidated please

I've completed this for you and have sent the new code to your sitemail here on Renderosity. Please let me know if there is anything else I can help with.



chaos_dog ( ) posted Mon, 05 June 2023 at 5:20 AM

Hello there, could you please consolidate my gift certificates? Thanks a lot.

ShaniaB ( ) posted Mon, 05 June 2023 at 1:25 PM

chaos_dog posted at 5:20 AM Mon, 5 June 2023 - #4467183

Hello there, could you please consolidate my gift certificates? Thanks a lot.

Hello chaos_dog

I've combined all of your most recent gift certificates and left your previous gift cert as it was. You will now have a new certificate code in your account that you can pull up at checkout.

Let me know if you need anything else!


chaos_dog ( ) posted Mon, 05 June 2023 at 7:33 PM

That was quick, thanks again Shania! :-)

OnlyGareBear ( ) posted Wed, 14 June 2023 at 9:11 AM

I am glad this thread exists!  I have two $5 gift certificates that I would love to have combined, it would be great appreciated.

OnlyGareBear ( ) posted Mon, 19 June 2023 at 2:19 PM

Has anyone been able to look into this?  I really would like to have mine combined, I am not sure why more than 1 GC cannot be added to an order at a time.

ShaniaB ( ) posted Tue, 20 June 2023 at 4:55 PM

Hi there,

Unfortunately, Gift certificates earned with reward points cannot be combined. However, the fact you can't add more than one gift certificate is something I wasn't aware of. I will discuss this with our developers and see if we can add that feature or get that fixed. 


OnlyGareBear ( ) posted Tue, 20 June 2023 at 5:02 PM
ShaniaB posted at 4:55 PM Tue, 20 June 2023 - #4468313

Hi there,

Unfortunately, Gift certificates earned with reward points cannot be combined. However, the fact you can't add more than one gift certificate is something I wasn't aware of. I will discuss this with our developers and see if we can add that feature or get that fixed. 

Thank you for the response.  I understand about the limitations of the rewards gift certificates and combining them as that makes complete sense.  I just was going to make a purchase and wanted to use both on the same order but it only allows for one at a time, that was the only reason I even asked to have them combined.  

ShaniaB ( ) posted Thu, 22 June 2023 at 9:16 AM
OnlyGareBear posted at 5:02 PM Tue, 20 June 2023 - #4468314
ShaniaB posted at 4:55 PM Tue, 20 June 2023 - #4468313

Hi there,

Unfortunately, Gift certificates earned with reward points cannot be combined. However, the fact you can't add more than one gift certificate is something I wasn't aware of. I will discuss this with our developers and see if we can add that feature or get that fixed. 

Thank you for the response.  I understand about the limitations of the rewards gift certificates and combining them as that makes complete sense.  I just was going to make a purchase and wanted to use both on the same order but it only allows for one at a time, that was the only reason I even asked to have them combined.  
Not a problem at all! The developers are extremely busy, but to me that should be an included feature. I'll work with them and let you know what we come up with as soon as I can :)  This will take some time. 


RenderMan7 ( ) posted Thu, 29 June 2023 at 12:43 PM

Hi!  I have 3 $10 gift certificates I would like combined into 1 $30 gift certificate please.

RenderMan7 ( ) posted Thu, 29 June 2023 at 3:02 PM
RenderMan7 posted at 12:43 PM Thu, 29 June 2023 - #4468900

Hi!  I have 3 $10 gift certificates I would like combined into 1 $30 gift certificate please.

Hi again! NM.. I broke the order into 3 parts and used one gift cert on each.

SafetyGuy ( ) posted Thu, 29 June 2023 at 10:22 PM

Hello,

Please combine my four gift certificates.

Thank you!

jennblake ( ) posted Fri, 30 June 2023 at 5:07 AM

@safetyguy. Those are combined. 😀

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