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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

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Subject: Products not showing up as updated


Sunfire ( ) posted Thu, 13 October 2022 at 3:16 PM · edited Fri, 31 January 2025 at 9:58 PM

I've recently received several notices for updated products where the artist advises me to Please go to your Account page and click the "Purchased Items" list, then sort by "Updated" to find the new files to download. 

Doing this, either by the little drop-down menu or by clicking on the updated column header, shows none of the artist's updated products, and in truth I'm finding very few of the products I've gotten notices for in the past on those lists and on the flip side, I don't always get the emails telling me things have been updated.

Could something be done to fix this?

Thanks.

Sunfire's Creations


ShaniaB ( ) posted Thu, 13 October 2022 at 5:06 PM

Hi Sunfire,

Thanks for the heads up. We'll absolutely take a look into this. We should have an answer for you within the next couple days if not sooner. Thank you for your patience while we determine the cause.


Kind Regards,

ShaniaB.



Sunfire ( ) posted Mon, 17 October 2022 at 4:35 PM

Thank you for fixing this! Now I have a whole bunch of things that show as updated! Some I knew about some I didn't like Ela!

Sunfire's Creations


jennblake ( ) posted Mon, 17 October 2022 at 4:47 PM

😄 Thanks for bringing it to our attention. 


Sunfire ( ) posted Mon, 17 October 2022 at 5:06 PM

You are welcome.

Sunfire's Creations


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