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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: UserName Change: How Long Does It Take?

Tynkere opened this issue on Oct 22, 2022 · 2 posts
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Tynkere ( ) posted Sat, 22 October 2022 at 2:30 AM · edited Sun, 24 November 2024 at 7:50 PM

Hopefully I'm posting the the right place. 

As title implies, I did a search and contacted Rendo about User-Name change.  (At other sites I'm "Tynkere")  Having same name seems more consistent & might be recognized.

Wednesday, October 19 sent and received reply & link to buy a name change.  Ten bucks?  Well no matter.  Time's money as they say.

Attempts to login with 'new' name leads to error msg, "These credentials do not match our records."

So... Back to title: how long should I wait before blowing name change off and requesting a refund?

I hope that made sense.  Late here as I wait for a render to finish.  Thanks for reading!  : ) 


CHMedia ( ) posted Mon, 14 November 2022 at 4:42 PM
CHMedia has moved this thread from the Community Center forum to the MarketPlace Customer Support forum as of Monday, November 14, 2022 4:42 pm

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