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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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Subject: How Do I find My Orders? The Accounts Page has Changed?


3dstories ( ) posted Wed, 15 February 2023 at 3:21 PM · edited Sat, 04 January 2025 at 6:30 AM

Maybe I am missing something. it happens at the end of the day when I am tired.

Did the accounts page change?  I used to be able to search for all the products I had under one vendor, say, SVEVA, to confirm what I own and when I bought it.   Also, I used to be able to see a listing of my orders.  Now I'm getting listings of products instead.


Like I said, Here I could be tired.


3dstories ( ) posted Wed, 15 February 2023 at 3:27 PM

I wanted to edit the above, but again, time expired. So, in terms of orders it does seem that I am seeing orders but no longer compact and easy to read. It shows orders AND all the details of products whether I want them or not.  I have to go through pages and pages and pages to see my orders and order dates.  Ok. that's different. Not sure I like that. I used to be able to pull the info and put in a spreadsheet to refer to later.


jennblake ( ) posted Wed, 15 February 2023 at 5:53 PM

Hi. 

You can search by vendor in your My Items area by putting in the vendor name in the search area. BUT that is not correct right now as it does not suggest vendors you have purchased from. We are working on that issue. We have also put in the issue about the Account page and how orders are shown. 

Let me know if you have any other issues you would like to address. 😄


3dstories ( ) posted Thu, 16 February 2023 at 12:25 PM

Jen,  Thank you.

One of the things I have regularly done to keep track of what I have bought from each vendor, when it is a lot, I have used your page to sort the items I own, say by Swam, and then highlighted everything and put it into my spread sheet via *.csv cut/paste so I could keep track of it there.

The new listing doesn't work. It breaks it down to Many pages so I can't get everything at once in a useful order. Then it also adds the photos, which is a mixed blessing.  I also can't sort your page anynore; I'm only given one choice in the listing, from newest to oldest.

PLEASE: Allow me to see everything on one page.




jennblake ( ) posted Fri, 17 February 2023 at 9:43 AM

We have requested a collapse be put in. It may be a bit. But just know it is on the list! 😄


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