Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 15 12:48 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Fixed prime products to show regular price when gifting.
Fixed advertisement URLs to not result in 404.
Improved the buyer account UI/UX for refunds
Allow vendors to download their own product files from the edit product page.
Respect Gallery content preferences in the gallery tab of product view page.
Increased per page count on wishlist to 50 and added the full pagination options at bottom of list
Posting fixes from prior days (catching up to when this thread was posted):
Monday, Feb 13th
Fixed DataTables error on VCR > Reports > Products page
Tuesday, Feb 14th
Fixed sales countdown displaying in local time. It should now be using server time.
Allowed vendors to edit product images when their product is being tested.
Fixed malformed subject line for vendor product release email notifications
Wednesday, Feb 15th
Certain gallery images that credited deleted products were not showing properly in quick view. This has been fixed.
Fixed vendors incorrectly receiving inventory return notices when an order was refunded.
Thursday, Feb 16th
For some users, their total was showing 0.00 yet it was still asking for payment. Tweaked order total calculation at checkout to avoid this kind of rounding error.
Changes to a product's store page (especially lightbox navigation!), in response to user feedback:
Adjusted image navigation.
You can use the < and > on the main product image to go to the previous/next image. Additionally, you can also open the lightbox overlay and click < and > there (or use keyboard arrow keys) to navigate. By default, using the < and > buttons will skip images with a content advisory. You can turn this off (see "Added more content advisory features" below).
In the future, we want to make the image thumbnails (below the main image) automatically scroll to which thumbnail is currently being displayed.
Limited the height of main image to fit your monitor.
Before, you had to scroll to see the full image if it was too long. Now, it'll be a smaller image that fits your monitor. If you want to see it full size, you can click on the main image and it'll open up as a lightbox in its original size.
Added more content advisory features.
If you try to view an image with nudity, the website will show you a warning. You can click the "Hide warning and show image" to see the image and hide future warnings. To re-enable this warning, there's an icon in the top right of content advisory images that you can click.
The website will remember your choice for whenever you view a product image, however, this setting is based on a cookie! If you use a different browser or clear your cookies, you'll be shown the warning again.
In the future we'd like to make it a setting in your user account, but it's cookie-based for now (time constraints, other priorities to fix, blah blah).
Moved sidebar next to main image.
This provides faster access to important information (price) and important buttons (add to cart, etc.) and fills the empty space next to the main image. This also matches the layout of Gallery and Free Stuff.
Tweaked how extended products are show on listing pages. Before, all products in the Extended License department were being hidden from What's New, What's Hot, vendor store pages, etc., (and being shown only in the Extended Licenses department and the vendor "Extended Licenses" store page). Now only extended products with a parent product are being hidden on those pages. Unfortunately, filtering to extended licenses in the filters sidebar will be wonky. Planning on revisiting this issue in the future.
Fixed product quick view.
Fixed sales countdown timer not showing for clearance products that also happened to be on sale. It should be showing now.
Fixed Prime Flash delete confirmation message in VCR > Sales Events > Prime Flash. It used to ask if you want to delete the "group sale", now it correctly says "Prime Flash queue".
Changed how product videos are shown on product store pages:
- Video thumbnail is now second in the lightbox images list
- Videos will autoplay (but be muted)
- Videos uploaded directly to Renderosity will loop. Those uploaded to YouTube will not (this is due to how we integrate with YouTube)
Limited Buyer Account Product Library to only digital products (no services or shipped items; this is what the old system did).
Add expand/collapse order to Buyer Account Orders page.
Prevent promo slider images from being cut off. Before, there were being cut off by 30 or so pixels.
Hide the next/previous image buttons on product store page for products with only one image.
Fixed recommended related product notifications sending for gift-only orders.
If you gift someone a product and that product has recommended products (viewable at https://www.renderosity.com/marketplace/account/recommended), you won't get a notification about that anymore--that notification will be sent to the person you gifted the product to. Before, it was sending that to the gifter even though they didn't own the product.
Added a "Remove All" button to the VCR Group Sales for each group sale. This removes all pending products that you've submitted for a certain group sale. Useful if you accidentally attached a bunch of products to the wrong sale, or if you decides to withdraw all your products from a sale. This only removes products that admins have not approved yet!
Allow multiple orders to be expanded at once in Buyer Account Orders page.
Add unsaved files warning to VCR product edit pages. If you edit the files on your product (uploading, re-ordering, removing) some text will pop up to remind you to save, and if you try to navigate away from the page (refresh, back button, close tab, etc.) you'll get a pop-up warning about the unsaved file changes. This only applies to file-related changes!
Here's a dump of more recent changes:
Made a variety of enhancements to quickview for Marketplace and Freestuff
Tweaked mobile design of product pages (action buttons)
Hide products you own in the Account recommended page
Added filter that will allow buyers to filter browse pages of any products they own
Corrected date on printable order receipts
Allow vendors to access View All Media product page
A wide variety of bug fixes and general improvements
Added the ability to download a CSV of your orders. Go to Account and there's a new button next to the search bar on the Orders page.
Added a Marketplace setting for opening products in new tab. You can go to Settings > Marketplace and check the box if you want products to open in a new tab when you click on it.
Added a Marketplace setting for opening products in new tab. You can go to Settings > Marketplace and check the box if you want products to open in a new tab when you click on it.
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Developers will post fixes to this thread. Please subscribe if you have experienced any issues with the Marketplace since it was updated on February 13th, 2023.
This is not a thread to post issues to. Please report any issues in the Marketplace Customer Support forum.