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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: TXTファイルは認識されません。

MNE opened this issue on Mar 20, 2023 · 7 posts
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MNE ( ) posted Mon, 20 March 2023 at 3:07 PM · edited Fri, 22 November 2024 at 6:37 AM

In Product Upload, the TXT file upload box does not recognize the TXT file and I cannot upload it.

Please help.

jennblake ( ) posted Mon, 20 March 2023 at 3:28 PM

Please send an email to vendors@renderosity.com with a copy of the file you are trying to submit please? And give your username with that email so we know who you are. 😄

MNE ( ) posted Mon, 20 March 2023 at 3:52 PM

Thank you for your prompt reply.

I sent you the TXT file by email.

Best regards.

jennblake ( ) posted Thu, 30 March 2023 at 11:32 AM

I have sent you a reply email. Please look for that. 😄

MNE ( ) posted Fri, 31 March 2023 at 12:58 PM

I tried with the TXT you sent me and had the same symptoms.

I thought it might be the environment, so I tried it on another PC, but it was the same.

Is my account frozen?


I have another PC, so I will try it on that one later.

jennblake ( ) posted Sat, 01 April 2023 at 10:48 AM

No your account isn't frozen. 😄 I was able to upload using the file I sent you. I am unsure what the problem could be. Can you send me some screenshots of the process and error to jennblake@renderosity.com please? or just send me a link to the product files, images and info such as price, and I can try it for you. 

MNE ( ) posted Sun, 02 April 2023 at 5:31 AM
jennblake posted at 10:48 AM Sat, 1 April 2023 - #4460343

No your account isn't frozen. 😄 I was able to upload using the file I sent you. I am unsure what the problem could be. Can you send me some screenshots of the process and error to jennblake@renderosity.com please? or just send me a link to the product files, images and info such as price, and I can try it for you. 

I have sent you some screenshots of the process and errors.
I sent you links to product files, images and other information.

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