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Subject: Charged Twice for the Same Order

hornet3d opened this issue on Apr 06, 2023 · 7 posts
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hornet3d ( ) posted Thu, 06 April 2023 at 5:03 AM · edited Wed, 27 November 2024 at 11:31 AM

My credit card has charged me twice for order which it states is number 615333775, billing me $16.95 on each occurrence.  It was on 1st April and was for Ken1171_Designs Script Autolauncher for Poser 12 and my account shows the order number as being Order# 113958700.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

jennblake ( ) posted Thu, 06 April 2023 at 9:45 AM

HI.

Did you want that refunded back to your form of payment? Or would you prefer in-store credit? 😄

hornet3d ( ) posted Thu, 06 April 2023 at 10:05 AM
jennblake posted at 9:45 AM Thu, 6 April 2023 - #4460992

HI.

Did you want that refunded back to your form of payment? Or would you prefer in-store credit? 😄

In store credit will be fine as I can soon find something to use it on. Thanks

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

jennblake ( ) posted Thu, 06 April 2023 at 10:17 AM

Hi.

I just checked and we have only 1 payment for that order. There are two orders on your account for that $16.95 amount. One on March 31st and another for different items on April 1st. Can you double check and see if that might be the reason it looks like 2 payments for one order? 😄

hornet3d ( ) posted Thu, 06 April 2023 at 10:53 AM

Your right, sorry to have bothered you, by c/c statement showed two identical transactions both dated on the 1st April.  I was confused by the 615333775 reference but looking further it must be an identifier as it appears on all orders I place with Renderosity with that card, so at least I learnt something.  It was further confusing because both orders were for scripts, and both the same price.  

Sorry for causing you so much trouble.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

jennblake ( ) posted Sat, 08 April 2023 at 10:42 AM

No trouble at all. 😄 Enjoy your weekend. 

hornet3d ( ) posted Sat, 08 April 2023 at 10:55 AM
jennblake posted at 10:42 AM Sat, 8 April 2023 - #4461278

No trouble at all. 😄 Enjoy your weekend. 

Thank you for being so forgiving, have a great weekend.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

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