Hello, there!

Over the past month I've been trying to either create a new account, or get a username change. My attempts to create a new account were before I realised I could get a username change, which is obviously preferable!

When I've tried to create a new account, the confirmation email never arrives, and no, it's not in the spam folder.

When that failed, I sent an email to the support address, I tried three times, first registering, waiting for the confirmation, attempting to resend the confirmation email, then contacting support. I never got a response from support.

Later, I purchased the username change from the store Member/Username Change, It's been about a week since my purchase, and I haven't seen any indication that it's been processed. I did not receive an order confirmation, though the order does appear in my order history, and the transaction appears on my PayPal account.

I tried three different email accounts to send emails and set up accounts, to ensure it was not a quirk of my email server. I used my preferred @philosophersegg address as well as an @aol and an @gmail. Perhaps there is a problem with the email server on your end?

If my username change could be pushed through, that would be great!

Any help would be appreciated. Thanks!

Hi,
Sorry for the delay, We have not received an email for whatever reason so I am glad you posted here. Your username has been changed to Sparky3D

Regards,
Preston

Thanks so much! I knew the emails weren't getting where they needed to be. I appreciate the help!

I necromanced this thread because I paid to change my Username to WendyLuvsCatz 3 days ago

it's my username on most other sites 

fixed thanks