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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 14 7:40 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Use store credit option disappeared

gmm2 opened this issue on Jul 05, 2023 · 3 posts
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gmm2 ( ) posted Wed, 05 July 2023 at 3:37 PM · edited Fri, 07 February 2025 at 7:31 PM

I tried to make a purchase earlier today using store credit. After adding it, I got an error, and now the option is missing entirely on the checkout page. I canceled that order and have not been unnecessarily charged, and I had plenty of store credit to cover the purchase.

jennblake ( ) posted Wed, 05 July 2023 at 3:50 PM

Hello.

We are currently processing vendor payments. While that is being completed that feature has to be locked. It should be working again shortly once that process has been completed. 😄

gmm2 ( ) posted Wed, 05 July 2023 at 3:55 PM
Ah, okay! I just didn't know that was a thing.

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