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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 14 7:40 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Download issues

ph480 opened this issue on Jul 29, 2023 · 3 posts
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ph480 ( ) posted Sat, 29 July 2023 at 11:39 PM · edited Fri, 15 November 2024 at 11:01 AM

Hello,

I have a number of products that I cant download, and after searching on the forums I realize my issue of the year has been using a download manager, that I have had numerous error issues with over time.  So I stopped using that altogether, but it looks like with the errors I hit my download ceilings on a number of purchased items.  Can I get my purchases reset?  Id hate to start another account just to purchase them again.   Thank you!

ShaniaB ( ) posted Sun, 30 July 2023 at 4:13 PM

Hello there,

Of course. I've reset all of your downloads. Please let me know if there is anything else I can do to help.

Regards,

ShaniaB.


ph480 ( ) posted Sun, 30 July 2023 at 11:06 PM

Thank You very much!

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