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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Purchases Download Limit

GreekTragedy opened this issue on Aug 07, 2023 · 7 posts
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GreekTragedy ( ) posted Mon, 07 August 2023 at 3:46 PM · edited Fri, 22 November 2024 at 3:03 AM

Some of my purchases say download limit reached. Is there a way to fix this?

CHMedia ( ) posted Mon, 07 August 2023 at 4:47 PM
CHMedia has moved this thread from the Community Center forum to the MarketPlace Customer Support forum as of Monday, August 7, 2023 4:47 pm

CHMedia ( ) posted Mon, 07 August 2023 at 4:48 PM

Your downloads have been reset. We apologize for the inconvenience. Thank you for reaching out.

taoz ( ) posted Sun, 20 August 2023 at 9:05 PM
Online Now!

Same here, could I ask for a reset?  Thanks!

taoz ( ) posted Tue, 22 August 2023 at 2:58 PM
Online Now!

Did no one see my previous post?

ShaniaB ( ) posted Wed, 23 August 2023 at 3:55 PM · edited Wed, 23 August 2023 at 3:56 PM

taoz posted at 2:58 PM Tue, 22 August 2023 - #4473229

Did no one see my previous post?

You should always create a new thread so that we see your question faster. Responding to a created thread after we've answered is almost impossible to receive an answer back for your needs unless we happen go back through and check the old thread.

Your downloads have been reset. Please let me know if you need anything else at all :) 

Kind Regards,

ShaniaB.


taoz ( ) posted Sat, 23 September 2023 at 3:09 PM
Online Now!

OK, will remember that.  Thanks! :)

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