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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 04 11:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: can't download and can't buy (again)

3dkaya opened this issue on Sep 19, 2023 · 4 posts
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3dkaya ( ) posted Tue, 19 September 2023 at 4:57 PM · edited Sun, 29 September 2024 at 1:40 AM

There are some items that aren't downloading.  I can't buy them (again) either.  It is like the Ken's Anime head and some other items that were ported in from Hivewire.  I have tried asking for these files to be reset but they still won't download.

ShaniaB ( ) posted Thu, 21 September 2023 at 4:11 PM

Hello kaya,

We have reset your downloads for you. If you still have issues downloading these items, please send us a screenshot with your issue through our support ticket system located at the top of the Marketplace Customer Support forum homepage.

Hope this helps you! 

ShaniaB.


3dkaya ( ) posted Mon, 02 October 2023 at 10:37 AM
Thanks!  I was able to download the files.  Haven't finished downloading them all yet as I forgot which page I left off on.

ShaniaB ( ) posted Thu, 05 October 2023 at 2:09 PM

Wonderful! Glad to hear that worked for you :) Please feel free to submit a support ticket using the link pinned to the top of the Support forum if you need help with anything else at all.

Kind Regards,

ShaniaB.


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