Is today's BOGO for Sveva working as intended?

Added the 2 items i wanted.  Both show up in cart at their current price..  Go to checkout.  The BOGO item is not discounted to free.

Place order and pay through paypal, and boths items still being charged (one at 40% off, the other at 30% off).

So cancelled order.

It doesn't say anywhere that you will get credit back for BOGO item. 

What am i missing?  The 2 items are still in my cart for reference. 

also, tried to open a support ticket first but it refused to acknowledge my usual login.  Access denied.  Do I have to create a 2nd user acoount?

Hello,

The BOGO gift items are selected randomly for you. You do not select them and add them to your shopping cart. The BOGO items are the items that will give you a random free item from the list, as it is stated on the deals page:

After checkout you will find the random gift product - if you don't already own it - in your account gifts tab.

I see now. Thks for reply.

I saw "No need to do anything other than add one of the bogo products in your cart" and read that as - add what you want.

Haven't looked at Bogos before.

So is still assigned random. Not an interest for me.

still would like to know if have to create 2nd account for future ticket support.

SaxaSD posted at 10:40 PM Wed, 11 October 2023 - #4476133

I see now. Thks for reply.

I saw "No need to do anything other than add one of the bogo products in your cart" and read that as - add what you want.

Haven't looked at Bogos before.

So is still assigned random. Not an interest for me.

still would like to know if have to create 2nd account for future ticket support.

No, you do not have to create a 2nd account for ticket support. :)

Thks for reply antje. :)

I must be having some bad luck.  Just tried now again using my saved login for renderosity.

This is what i get again__

• Support Center Home
• Open a New Ticket
• Check Ticket Status

Sign in to Renderosity Support

To better serve you, we encourage our Clients to register for an account.

The support system has separate login credentials from Renderosity.com.

I think what antje is saying is that you don't need to create an account in the support system, you can just click "Open a New Ticket" whenever you want to contact support.

However, it may be more convenient for you to have an account in the support system. I'm not sure what making an account will do, but I'm guessing it'll at least make it more convenient for you to submit multiple tickets (since the system would already have your basic contact information). If you want an account on the support site, you will have to create a new account first. However, you can submit tickets without an account.

Please let me know if you have any other questions/concerns?

Thank you for contacting us, really sorry for all the confusion here. 

Laura

Thank you for information!

When opening ticket it requires you to re-enter email and something else from what i remember., or least when i tried a few times over several days.

So not quite as simple as submit ticket.  Close. But still more time.

Guess i was thinking somehow this ticket support system would be like DAZ where you just use same login.

Thank you for clarifying for now will have to open a second account to avoid reentering basics.   Think that will be best, unless you can sync reg renderosity with support in future?  Will wait until have to.  These forums were helpful to resolve this for now.   Thanks again.

  Think that will be best, unless you can sync reg renderosity with support in future?

Happy to help :)