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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 15 12:48 pm)

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Subject: Purchased items not showing up in vendor search

CybersoxXIII opened this issue on Nov 28, 2023 · 3 posts
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CybersoxXIII ( ) posted Tue, 28 November 2023 at 10:50 AM · edited Sat, 16 November 2024 at 1:39 PM

Back in September 28, 2019, in Order# 113396813, I bought the complete Pin Up bundle from Pamawo.  This morning I did a search by vendor for that item and it didn't show up. Fortunately it DID show up if I just put in a search for the word Pin Up without a vendor name, but as I own nearly 14,000 Renderosity products, that's a pretty slow search and to search that way requires that I first know the exact name of the item I'm looking for.  Needless to say, with as many products as I own, the idea that some of them are no longer showing up via the most logical way to search for them is a bit disturbing.  Can someone check into this and find out what's going on?

ashleyb ( ) posted Wed, 29 November 2023 at 11:59 AM

yes, we will look into it. I apologize for the inconvenience. 







ashleyb ( ) posted Wed, 29 November 2023 at 4:40 PM

The product is currently unavailable to be purchased. Which is why it is no longer showing in the vendor store. Sorry for the delay.







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