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Subject: Newsletter Coupon Not Working

TwoSisters opened this issue on Jan 30, 2024 · 24 posts

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TwoSisters ( ) posted Tue, 30 January 2024 at 3:12 PM · edited Tue, 31 December 2024 at 2:06 AM

Hi staff team,

I received my community newsletter coupon for January just yesterday, haven't used it, and it's supposes to be valid thru 2/29. But when I try to use it, checkout tells me it has expired or has been used before. Could you please advise? Thank you!

TwoSisters ( ) posted Tue, 30 January 2024 at 3:20 PM

Sorry, I got this wrong, it says 'coupon not found or has expired', not that it's been used before. It has 'jan' in it's name, if this is any help ...

CHMedia ( ) posted Wed, 31 January 2024 at 11:38 AM

I believe this has been fixed. Take a look now.

TwoSisters ( ) posted Wed, 31 January 2024 at 2:32 PM

CHMedia posted at 11:38 AM Wed, 31 January 2024 - #4480975

I believe this has been fixed. Take a look now.

No, still not working unfortunately - thanks for replying though! Maybe you were thinking about the Prime coupon? - I tried two ways today, copying from the newsletter as well as typing the code by hand. Same result, 'not found or expired'. What should I do? Can I open a ticket on this somewhere?

oaiki ( ) posted Thu, 01 February 2024 at 7:31 AM · edited Thu, 01 February 2024 at 7:32 AM

I just tried it today (2024-02-01) and it is still not working, same message 'coupon not found or has expired' when applied to cart.

The Newsletter of the 2024-01-29 says:

So I was waiting until after payday before going on a spending spree... :'(

CHMedia ( ) posted Thu, 01 February 2024 at 11:04 AM

COMMNEWSJAN2024P15B5

01/30/2024

02/29/2024

TwoSisters ( ) posted Thu, 01 February 2024 at 11:34 AM

Yeah, that's the code I've been using alright. It's just not working, also not for other people, as it would seem. How can we get this fixed?

thoreandan ( ) posted Thu, 01 February 2024 at 11:39 AM

I’m having the same problem, I’m using the code in the newsletter mentioned above and I’m getting the same error.

oaiki ( ) posted Thu, 01 February 2024 at 12:58 PM · edited Thu, 01 February 2024 at 12:58 PM

Nope, as of 2024-02-01 18:53Z it is not working; code 'COMMNEWSJAN2024P15B5' copied from @CHMedia post above and confirmed against Newsletter.

oaiki ( ) posted Thu, 01 February 2024 at 1:28 PM

So, today's February's Prime Member's Coupon worked on the same cart ...

thoreandan ( ) posted Thu, 01 February 2024 at 2:02 PM

The newsletter coupon worked for me now.

RubyTuesday70 ( ) posted Fri, 09 February 2024 at 8:11 AM

Has February's newsletter coupon been released already? I can't figure out if I'm not getting them anymore or they are arriving later than usual.

Mecha_MOA ( ) posted Fri, 09 February 2024 at 11:19 AM · edited Fri, 09 February 2024 at 11:21 AM

RubyTuesday70 posted at 8:11 AM Fri, 9 February 2024 - #4481387

Has February's newsletter coupon been released already? I can't figure out if I'm not getting them anymore or they are arriving later than usual.

The newsletter came at end of January. The COMMNEWSJAN2024P15B5 that CHMedia posted above is the February coupon, valid until 02/29/2024.

RubyTuesday70 ( ) posted Fri, 09 February 2024 at 12:01 PM

Mecha_MOA posted at 11:19 AM Fri, 9 February 2024 - #4481396

RubyTuesday70 posted at 8:11 AM Fri, 9 February 2024 - #4481387
Has February's newsletter coupon been released already? I can't figure out if I'm not getting them anymore or they are arriving later than usual.
The newsletter came at end of January. The COMMNEWSJAN2024P15B5 that CHMedia posted above is the February coupon, valid until 02/29/2024.

But that was the coupon for January that was never released (or at least I never got it.) They sent it to me when I inquired about the January coupon. Now there should be a February coupon. December's coupon was also released towards the end of December and valid until Jan 20th.

CHMedia ( ) posted Sat, 10 February 2024 at 2:14 PM

We haven't sent out a newsletter yet.

RubyTuesday70 ( ) posted Mon, 12 February 2024 at 4:07 AM

CHMedia posted at 2:14 PM Sat, 10 February 2024 - #4481447

We haven't sent out a newsletter yet.

ok, thanks!!!

TwoSisters ( ) posted Tue, 13 February 2024 at 3:46 PM

Well, the coupon is still not working for me. Are we gonna get any official statement on this?

CHMedia ( ) posted Wed, 14 February 2024 at 10:33 AM

Try hitting apply despite the error. I guess it’s cached or something like that. I apologize for any confusion.

TwoSisters ( ) posted Fri, 16 February 2024 at 4:15 AM

Thanks for getting back, it's working now!

Mecha_MOA ( ) posted Thu, 22 February 2024 at 9:47 PM

January coupon "COMMNEWSJAN2024P15B5" wont work though "GOOD UNTIL 11:59 PM CDT ON FEBRUARY 29, 2024". Is it disabled because the February one has been released?

RubyTuesday70 ( ) posted Wed, 28 February 2024 at 3:57 AM

Mecha_MOA posted at 9:47 PM Thu, 22 February 2024 - #4481861

January coupon "COMMNEWSJAN2024P15B5" wont work though "GOOD UNTIL 11:59 PM CDT ON FEBRUARY 29, 2024". Is it disabled because the February one has been released?

Can someone please tell me how long the FEB coupon is valid?

I know it has been released because I saw Mecha's comment but I haven't been receiving the newsletters lately so I have no idea what the expiration date is.

(The coupons used to be valid for the whole month but lately they are being released later in the month and the expiration date varies, for example the DEC coupon wasn't released umtil the end of december and was valid until Jan 19th, the JAN coupon was released end of Jan and good up til Feb 29th).

Thank you!