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Poser - OFFICIAL F.A.Q (Last Updated: 2024 Dec 20 7:20 am)



Subject: Proof of purchase login failure


jaxon101 ( ) posted Tue, 13 February 2024 at 9:28 AM ยท edited Fri, 20 December 2024 at 4:57 AM

Loading Ken1171 Duf prop converter proof of purchase fails.

Help please


CHMedia ( ) posted Tue, 13 February 2024 at 2:44 PM
CHMedia has moved this thread from the MarketPlace Customers forum to the Poser - OFFICIAL forum as of Tuesday, February 13, 2024 2:44 pm


tim ( ) posted Tue, 13 February 2024 at 4:52 PM
Site Admin

For fastest response to these software questions, it's better to open a ticket in Poser Support at: https://support.posersoftware.com

That said, there are couple of things to check:

1. Inside Poser, make sure you entered a valid username/password under Content Library|Purchases|Renderosity or PoserSoftware and that it can pull back a list of your purchases
2. If using Windows, make sure you are running Windows 10 or higher as stated in the Poser minimum system requirements (MSR) here: https://www.renderosity.com/marketplace/products/159003/poser-13-windows-and-mac Some versions of Win 7 have trouble accessing newer SSL certs and Poser will fail to authenticate.


jaxon101 ( ) posted Wed, 14 February 2024 at 4:25 AM

Fixed it was a password change.

Thaks Tim


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