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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Discount code not working?

mouser opened this issue on Apr 16, 2024 · 5 posts
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mouser ( ) posted Tue, 16 April 2024 at 6:57 PM · edited Mon, 25 November 2024 at 8:36 AM

Hi 


I have a message from Renderosity saying I have a discount code:

code BLOOM20

But the code does not work?

Thanks

DJM


GGreen ( ) posted Tue, 16 April 2024 at 7:45 PM

You have to make a min purchase of $25 in order for it to work. Is your purchase less than $25?

mouser ( ) posted Wed, 17 April 2024 at 5:06 AM

The order is over 90$ so yes its over 25$

RedPhantom ( ) posted Wed, 17 April 2024 at 7:47 AM
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Have you opened a support ticket? https://support.renderosity.com/

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lauraguo ( ) posted Wed, 17 April 2024 at 9:21 AM

Please also check that the products you're trying to purchase are coupon eligible. Certain vendors don't accept coupons, and certain types of products (like software) also don't take coupons. There should be an icon next to the price that looks like a ticket. Red means not eligible for coupons, green means eligible. You can also hover over the icon, and it'll say.

If this doesn't help, please submit a support ticket (like RedPhantom suggested).

Thank you for shopping with us,

Laura

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