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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problems with purchasing from Renderosity Marketplace

Arendar opened this issue on Jan 29, 2002 · 4 posts
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Arendar ( ) posted Tue, 29 January 2002 at 9:26 PM · edited Mon, 25 November 2024 at 8:40 PM

I tried twice to purchase Steffi's "Edo" but received the following error messages:

"SQL Query Error: MySQL server has gone away

Purchase Aborted
Your credit card was NOT charged. The contents of the shopping cart were modified before the purchase could be completed. Please try your transaction again."

I must say, that I have not encountered any previous problems purchasing from the Marketplace. Help!

vette ( ) posted Wed, 30 January 2002 at 10:23 AM

We were having some server problems last night. Please try to purchase again today. Let me know how it goes... yvette renderosity admin

Arendar ( ) posted Wed, 30 January 2002 at 8:47 PM

Yes! My purchase finally went through without a hitch today; thanks Yvette!

vette ( ) posted Thu, 31 January 2002 at 12:48 PM

Wonderful!! Enjoy :)

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